Change of Mind Policy
At EasyBazaar, customers may request a return under the “Change of Mind” reason if they decide they no longer want the purchased item. This may include situations such as ordering the product by mistake, no longer needing the item, delivery delays, or finding the same product at a more suitable price elsewhere.
However, please note that Change of Mind returns are not available for all product categories.
Customers can request a return for eligible products within the specified return period, provided that the item meets the conditions defined in the EasyBazaar Change of Mind Return Policy.
To avoid confusion, products that are eligible for Change of Mind returns will be clearly mentioned on the product’s Product Display Page (PDP) on EasyBazaar. If a product is marked as non-returnable, it will not qualify for Change of Mind returns.
For customer convenience, EasyBazaar may provide a general overview of product categories where Change of Mind returns are allowed. However, certain sub-categories may have different rules or exceptions.
Therefore, customers are strongly encouraged to review the Product Display Page (PDP) carefully before placing an order to ensure they fully understand the return eligibility of the product.
At EasyBazaar, our goal is to provide a transparent and hassle-free shopping experience for every customer.
Applicable
Bags and Travel
Bedding & Bath
Cameras
Computers & Laptops
Fashion
Furniture & Decor
Home Appliances
Kitchen & Dining
Laundry & Cleaning
Media, Music & Books
Mobiles & Tablets
Motors
Sports & Outdoors
Stationery & Craft
Tools, DIY & Outdoor
Toys & Games
TV, Audio
Watches Sunglasses Jewellery
Not Applicable
Charity and Donation
Digital Goods
Groceries
Health & Beauty
Livestock
Medicine
Mother & Baby
Pet Supplies
SOF
Special Digital Products
Wholesale
Additional Conditions for Change of Mind Returns
Please note that within the “Applicable Categories” section, certain sub-categories may have different rules or exceptions. To avoid any misunderstanding, customers are strongly encouraged to review the Product Display Page (PDP) carefully on EasyBazaar before placing an order.
EasyBazaar also applies a few specific conditions that are relevant only to products returned under the “Change of Mind” reason. These conditions are important for ensuring a smooth and fair return process.
Fashion Products
For fashion-related items such as clothing, footwear, watches, jewelry, and bags, the outer packaging may be opened for inspection. However, the product must be returned in resaleable condition, including the original packaging, labels, and tags. Items that appear used, damaged, or missing original tags may not qualify for a return.
Electronics Products
For electronic devices, including but not limited to mobile phones, computers, laptops, and similar devices, all accompanying items such as documentation, warranty cards, manuals, and accessories must be returned together with the product.
Dead on Arrival (DOA) Devices
If a mobile phone, laptop, or computer arrives and does not power on or function properly upon first use, customers may submit a return request through the EasyBazaar platform, provided the device has not been activated.
Device Activation
A mobile device is considered activated once a SIM card has been inserted or the device has been connected to the internet through Wi-Fi. Once activated, return requests under the “Change of Mind” reason may no longer be applicable.
Software or Installation Issues
If customers experience software-related or installation issues, they should contact the brand manufacturer or official warranty provider for further assistance regarding the device warranty and support.
Issues After Usage
For device-related problems that occur after the product has been used or after the return period has expired, customers should check whether the product is covered under a Seller Warranty or Manufacturer Warranty. Customers can then contact the respective seller or manufacturer for support according to the applicable warranty terms.
At EasyBazaar, we aim to ensure a clear, fair, and transparent return experience for both buyers and sellers across the platform.
