Shipping Policy

1. Shipping Coverage

We deliver to all major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, etc.), most Tier-2 & Tier-3 cities, and selected rural areas.

Exceptions: Certain remote or restricted zones (shown at checkout) and hazardous/regulated items prohibited by law.

2. Delivery Timelines

We offer clear and realistic delivery options:

• Standard Delivery — 2 to 5 working days
• Express Delivery (selected cities & premium sellers) — 24 to 48 hours
• Seller-Fulfilled Delivery — 3 to 7 working days (depends on seller location)

Order Processing: Most orders are processed and dispatched within 24 hours of confirmation.

3. Shipping Charges

Shipping fees are shown clearly at checkout.

• Flat Rate: PKR 149 – 299 nationwide
• Dynamic Rate: Based on weight, distance & courier

Free Shipping available on orders above PKR 2,999, special promotions, and selected offers.

4. Cash on Delivery (COD)

Cash on Delivery is available nationwide for your convenience.

• Pay in cash when your parcel arrives
• Please keep the exact amount ready
• We recommend confirming your order via call/WhatsApp for faster delivery

Note: Frequent order refusals without valid reason may restrict future COD facility.

5. Order Tracking

You’ll always know where your order is.

• Real-time tracking via SMS, Email & In-App
• Live status updates: Confirmed → Packed → Dispatched → In Transit → Out for Delivery → Delivered ✅

6. Failed Delivery & Re-attempts

We make 2 delivery attempts at no extra cost. If no one is available, the parcel is returned to the seller. Re-delivery may attract additional charges.

Please provide accurate address and stay available during delivery hours.

7. Returns & Shipping Responsibility

• Seller fault (wrong, defective or damaged item) → Return shipping paid by Platform/Seller
• Your change of mind → You pay return shipping
• Damaged in transit → We handle the courier claim

8. Refunds

Refunds are processed transparently and securely with full tracking at every stage.

• Refund initiated within 24–72 hours after return approval
• Amount reflects in your account within 3–7 working days

9. Lost or Damaged Parcels

In rare cases of loss or damage during transit:

• Investigation starts within 5–10 working days
• We file a claim with the courier
• You will receive a replacement or full refund

10. Peak Season & Delays

During Eid, big sales, or festive periods, delivery may take 1–3 extra days. We will keep you informed whenever possible.

We are not responsible for delays caused by events beyond our control (weather, strikes, government restrictions, etc.).

11. International Shipping

We currently deliver within Pakistan only. International shipping is coming soon.

12. Need Help?

Our support team is available 24/7 for any shipping queries.